Beauty Counter Lead — Client Growth & Brand Experience

Macy's; Torrance (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Career development

Employee resource groups

Volunteer opportunities

Performance incentives

Merit review

EAP

Job summary

Macy's in Torrance, CA seeks a Counter Manager to lead a Beauty Advisors team and drive brand excellence through personalized consultations and expert product knowledge.

You will analyze sales performance, plan in-store events, manage merchandising, and develop strong client relationships to grow loyalty and achieve results in a fast-paced environment.

Full-time schedule, flexible hours including weekends, with comprehensive benefits, career development, and a collaborative team culture.

Qualifications

• Retail/beauty leadership experience preferred.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including weekends and holidays.
• Ability to read and understand employment policies in English.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors.

Skills

Customer service

Leadership

Communication

Merchandising

Sales analysis

Event planning

Relationship building

Teamwork

Time management

Attention to detail

Tools

POS system

Cash register

Job description

Macy's in Torrance, CA seeks a Counter Manager to lead a Beauty Advisors team and drive brand excellence through personalized consultations and expert product knowledge.

You will analyze sales performance, plan in-store events, manage merchandising, and develop strong client relationships to grow loyalty and achieve results in a fast-paced environment.

Full-time schedule, flexible hours including weekends, with comprehensive benefits, career development, and a collaborative team culture.