Beauty Counter Experience Manager

Nordstrom, Inc.; Charlotte (NC); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k and PTO

Employee discount

Life Insurance

Disability insurance

Job summary

Nordstrom, Inc. in Charlotte, NC is seeking a Beauty Counter Manager to lead sales at the beauty counter while delivering expert makeup and skincare guidance.

You will drive personal and counter sales, build a loyal customer base through exceptional service and digital engagement, and partner with brands and vendors to host events. This role blends teaching with selling in a dynamic, commission-based environment.

Qualifications

• Passion for customer service and beauty trends.
• Excellent ability to connect with customers and handle concerns.
• Empathy and respect for all customers during makeup/skincare.
• Strong multitasking and organizational skills.
• Ability to work flexible evenings and weekends.
• Ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications and skincare analyses, recommending products.
• Collaborate to create a welcoming environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage vendor events and promotions.
• Build vendor relationships to maximize business results.
• Keep department organized and customer-ready.
• Stay current on beauty trends through trainings.
• Manage sales, refunds, exchanges, and Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Makeup application

Skincare analysis

Sales and commissions

Digital selling tools

Team collaboration

Job description

Nordstrom, Inc. in Charlotte, NC is seeking a Beauty Counter Manager to lead sales at the beauty counter while delivering expert makeup and skincare guidance.

You will drive personal and counter sales, build a loyal customer base through exceptional service and digital engagement, and partner with brands and vendors to host events. This role blends teaching with selling in a dynamic, commission-based environment.