Beauty Counter Lead & Customer Experience Expert

Nordstrom Inc; Chicago (IL); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement benefits

Merchandise discount

PTO & Holidays

Job summary

Nordstrom Inc. in the beauty department seeks a Counter Manager who blends sales and education to create personalized beauty experiences. This role emphasizes leadership of a team, vendor relations, and driving sales in a commission-based environment.

You will perform makeup applications and skincare analyses, while leveraging both in-store and digital selling tools to meet personal and counter goals, keeping the counter ready and informed with latest trends.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and proactively handle concerns.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals with interest in networking and technology.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends and products through trainings provided by Nordstrom and partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Sales skills

Digital selling

Team collaboration

Communication

Job description

Nordstrom Inc. in the beauty department seeks a Counter Manager who blends sales and education to create personalized beauty experiences. This role emphasizes leadership of a team, vendor relations, and driving sales in a commission-based environment.

You will perform makeup applications and skincare analyses, while leveraging both in-store and digital selling tools to meet personal and counter goals, keeping the counter ready and informed with latest trends.