Beauty Counter Lead & Client Experience Coach

Nordstrom, Inc.; Durham (NC); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Durham, NC seeks a Beauty Counter Manager to lead personalized beauty experiences and maximize sales for the assigned brand. You will act as a teacher and advisor, guiding customers through makeup applications and skincare recommendations while collaborating with teammates to foster an inclusive, high-energy environment.

You will drive personal and counter targets using in-store and digital selling tools, manage vendor events, and nurture strong brand partnerships.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customers beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Sales skills

Digital selling

Multitasking

Communication

Job description

Nordstrom in Durham, NC seeks a Beauty Counter Manager to lead personalized beauty experiences and maximize sales for the assigned brand. You will act as a teacher and advisor, guiding customers through makeup applications and skincare recommendations while collaborating with teammates to foster an inclusive, high-energy environment.

You will drive personal and counter targets using in-store and digital selling tools, manage vendor events, and nurture strong brand partnerships.