Beauty Counter Lead: Luxury Makeup & Skincare

Nordstrom, Inc.; Charlotte (NC); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom, Inc. is seeking a Beauty Counter Manager to lead client-focused beauty experiences in our Charlotte department. This role blends sales with education, guiding customers through makeup and skincare while driving assigned brand sales in a fast-paced, commission-based environment.

You will stay ahead of trends, train with luxury partners, and build a loyal customer base both in-store and online. The position requires flexibility, including evenings and weekends, to meet business needs.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (including text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends and industry knowledge through trainings from Nordstrom and brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Social selling

Communication

Tools

POS systems

Social media tools

Job description

Nordstrom, Inc. is seeking a Beauty Counter Manager to lead client-focused beauty experiences in our Charlotte department. This role blends sales with education, guiding customers through makeup and skincare while driving assigned brand sales in a fast-paced, commission-based environment.

You will stay ahead of trends, train with luxury partners, and build a loyal customer base both in-store and online. The position requires flexibility, including evenings and weekends, to meet business needs.