BDC Service Concierge - Schedule & Grow Your Career

Serra Auto Campus; Meridian Charter Township (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Base pay + monthly commission

Training opportunities

Team-oriented environment

Career growth

Job summary

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to engage guests and schedule vehicle maintenance and repair appointments, while delivering outstanding customer service. You will answer inquiries, book through phone, email, and text, and support service advisors to optimize scheduling.

Ideal candidates bring strong communication, a customer-focused mindset, and the ability to multitask in a fast-paced dealership environment.

Qualifications

• Willingness to learn and be trained.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Organized with attention to detail.
• Dealership experience preferred, but not required.

Responsibilities

• Schedule service appointments for maintenance and repair needs
• Communicate with guests via phone, email, and text
• Follow up on inbound and outbound leads to ensure timely booking
• Maintain accurate records of customer interactions and appointments
• Collaborate with service advisors and management to optimize scheduling efficiency
• Route Sales inquiry calls to the appropriate department

Skills

Communication

Customer service

Multitasking

Organization

Job description

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to engage guests and schedule vehicle maintenance and repair appointments, while delivering outstanding customer service. You will answer inquiries, book through phone, email, and text, and support service advisors to optimize scheduling.

Ideal candidates bring strong communication, a customer-focused mindset, and the ability to multitask in a fast-paced dealership environment.