BDC Specialist — Elevate Customer Experience & Appointments

Castle Automotive Group; Portage (IN); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

401K with match

Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Benefits

Life Insurance

Paid Time Off

Vehicle Discounts

Career Advancement

Employee Wellness

Job summary

Castle Automotive Group is seeking a motivated BDC Representative to improve the service experience from the first contact. You will answer calls, establish follow-ups with sales, and schedule appointments, providing initial product information and directing customers to dealership resources.

You will use CRM daily, respond to inquiries via phone, internet, and live chat, and participate in process development with the team.

Qualifications

• Prior experience in BDC or call-center roles.
• Strong teamwork and positive attitude.
• Proficient computer skills and valid driver's license.
• Ability to respond to inquiries via phone, email, and live chat.

Responsibilities

• Answer calls and set up sales appointments.
• Provide initial product information and financing options.
• Follow up with leads not ready to book or no-show.
• Participate in team/process development sessions.
• Use CRM daily and collaborate with dealership staff.

Skills

BDC experience

Call center coordination

Customer service

Tools

CRM software

Job description

Castle Automotive Group is seeking a motivated BDC Representative to improve the service experience from the first contact. You will answer calls, establish follow-ups with sales, and schedule appointments, providing initial product information and directing customers to dealership resources.

You will use CRM daily, respond to inquiries via phone, internet, and live chat, and participate in process development with the team.