Sales BDC Agent

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Crain Automotive is seeking a Service BDC representative to handle inbound and outbound calls for service appointments, scheduling, and customer inquiries. The role includes customer follow-up, appointment reminders, and maintaining high customer satisfaction.

Multiple shifts are available, with 6-9 spots to fill. The ideal candidate has prior customer service or call center experience, strong communication skills, and proficiency with CRM systems.

Qualifications

• Customer service or call center experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and CRM software.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming service calls and respond to customer inquiries.
• Schedule service appointments and follow up with customers.
• Provide excellent customer service and maintain high levels of customer satisfaction.
• Utilize CRM system to track customer interactions and appointments.
• Assist with service marketing campaigns and promotions.

Skills

Customer service

Call center

Communication

CRM software

Multitasking

Attention to detail

Tools

CRM software

Job description

Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!

Responsibilities:

• Answer incoming service calls and respond to customer inquiries
• Schedule service appointments and follow up with customers
• Provide excellent customer service and maintain high levels of customer satisfaction
• Utilize CRM system to track customer interactions and appointments
• Assist with service marketing campaigns and promotions

Requirements:

• Prior experience in a customer service or call center role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and CRM software
• Strong attention to detail and organizational skills