Front-Line BDC Associate | Scheduling & Customer Care

Buick GMC Traverse City; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

Disability Insurance

Life Insurance

401(k)

PTO

Paid Holidays

Employee Discounts

Education Assistance

Employee Assistance Program (EAP)

Job summary

Serra TC is seeking a Business Development Center Associate to be the front-line contact for customers, answering calls and directing inquiries while scheduling service appointments. This entry-level role offers growth potential in a fast-paced, customer-focused environment.

You will collaborate with Sales and Service teams to ensure smooth communications, meet turnaround goals, and deliver professional, friendly service. Training is provided.

Qualifications

• No experience required.
• Ability to use computer systems effectively.
• Effective communication and active listening skills.

Responsibilities

• Answer incoming calls and direct customer questions to the correct department.
• Schedule service appointments for the Service departments.
• Serve as the front-line contact for customers with Sales and Service teams.
• Entry-level position with growth potential.

Skills

Effective communication

Active listening

Computer literacy

Education

No experience required

Job description

Serra TC is seeking a Business Development Center Associate to be the front-line contact for customers, answering calls and directing inquiries while scheduling service appointments. This entry-level role offers growth potential in a fast-paced, customer-focused environment.

You will collaborate with Sales and Service teams to ensure smooth communications, meet turnaround goals, and deliver professional, friendly service. Training is provided.