Front-Line BDC Associate: Service Scheduling

Serra Gaylord & Kalkaska; Traverse City (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSAs

Disability Insurance

Life Insurance

Voluntary Life

401(k)

EAP

Tuition Assistance

Identity Theft Protection

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

Serra TC in Traverse City, MI is looking for a friendly Business Development Center Associate to be the front-line contact for customers. You will answer calls, direct questions to the right department, and schedule service appointments in a fast-paced environment.

This entry-level role offers growth potential within our Sales and Service teams. The position is full-time, Monday through Saturday with rotating Saturdays and a mid-week day off; no experience is required and ongoing training is

Qualifications

• No experience required; entry-level role.
• Effective communication and active listening needed.
• Ability to use computer systems effectively.

Responsibilities

• Be the front-line contact for answering incoming calls.
• Direct customer questions to the correct department.
• Schedule service appointments for the Service departments.

Skills

Communication skills

Active listening

Computer literacy

Tools

CRM systems

Job description

Serra TC in Traverse City, MI is looking for a friendly Business Development Center Associate to be the front-line contact for customers. You will answer calls, direct questions to the right department, and schedule service appointments in a fast-paced environment.

This entry-level role offers growth potential within our Sales and Service teams. The position is full-time, Monday through Saturday with rotating Saturdays and a mid-week day off; no experience is required and ongoing training is