Service BDC

Keffer Chrysler Jeep Dodge; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Keffer Chrysler Jeep Dodge seeks a motivated Service BDC Representative to handle customer calls, schedule service appointments, and support the service department.

You will work with service advisors and technicians, maintain CRM records, and assist with marketing campaigns to engage customers. A high school diploma and customer service focus are required; experience in auto service is a plus.

We offer competitive pay, benefits, and opportunities for growth in a team‑oriented environment.

Qualifications

• High school diploma or equivalent.
• Experience in call center or automotive service preferred.
• Excellent verbal and written communication with a customer focus.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Answer inbound calls and assist with service needs, scheduling.
• Proactively contact customers to confirm appointments.
• Maintain detailed CRM records of interactions and transactions.
• Coordinate with service advisors, technicians, and team members.
• Support inbound/outbound marketing via phone and email.
• Monitor feedback and identify opportunities to improve service delivery.
• Learn pricing, promotions, and service offerings to assist customers.

Skills

Customer service

Communication skills

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Job Title: Service BDC Representative

Job Description:

We are seeking a motivated and detail-oriented Service BDC Representative to join our dynamic team. As a Service Business Development Center (BDC) Representative, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. Your primary responsibility will be to facilitate effective communication between our service team and our valued customers.

Key Responsibilities:

• Answer inbound customer calls and provide assistance with their service needs, scheduling appointments, and addressing any inquiries or concerns.
• Proactively contact customers to confirm upcoming appointments, follow up on service reminders, and promote any special offers or services.
• Maintain accurate and detailed records of customer interactions and transactions in our customer relationship management (CRM) system.
• Collaborate with service advisors, technicians, and other team members to ensure seamless coordination of customer service efforts.
• Assist with inbound and outbound marketing initiatives, including phone campaigns and email outreach, to enhance customer engagement and retention.
• Monitor customer feedback and identify opportunities for continuous improvement in service delivery.
• Work closely with the service department to understand service offerings, pricing, and promotions to provide informed and efficient assistance to customers.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or automotive fields is a plus.
• Previous experience in a call center, customer service, or automotive service environment is preferred.
• Excellent communication skills, both verbal and written, with a customer-focused attitude.
• Proficiency with computer systems, including CRM software and Microsoft Office Suite.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Positive attitude, willingness to learn, and a team-oriented mindset.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment that values teamwork and excellence.

If you are passionate about delivering outstanding customer service and have the skills to excel in a Service BDC role, we encourage you to apply. Join our team and help us elevate the level of service we provide to our valued customers.