Business Development Center Representative

Serra Auto Campus; Meridian Charter Township (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Base pay + monthly commission

Training opportunities

Team-oriented environment

Career growth

Job summary

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to engage guests and schedule vehicle maintenance and repair appointments, while delivering outstanding customer service. You will answer inquiries, book through phone, email, and text, and support service advisors to optimize scheduling.

Ideal candidates bring strong communication, a customer-focused mindset, and the ability to multitask in a fast-paced dealership environment.

Qualifications

• Willingness to learn and be trained.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Organized with attention to detail.
• Dealership experience preferred, but not required.

Responsibilities

• Schedule service appointments for maintenance and repair needs
• Communicate with guests via phone, email, and text
• Follow up on inbound and outbound leads to ensure timely booking
• Maintain accurate records of customer interactions and appointments
• Collaborate with service advisors and management to optimize scheduling efficiency
• Route Sales inquiry calls to the appropriate department

Skills

Communication

Customer service

Multitasking

Organization

Job description

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role is responsible for engaging with guests to schedule vehicle maintenance and repair appointments while delivering a high level of customer service.

Key Responsibilities:

• Schedule service appointments for maintenance and repair needs
• Communicate with guests via phone, email, and text
• Follow up on inbound and outbound leads to ensure timely booking
• Maintain accurate records of customer interactions and appointments
• Collaborate with service advisors and management to optimize scheduling efficiency
• Route Sales inquiry calls to the appropriate department

Schedule:

• Monday through Friday
• Rotating Saturday shifts

Qualifications:

• Willingness to learn and be trained
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Organized with attention to detail
• Dealership experience highly preferred, but not required

What We Offer:

• Competitive compensation -- Base Pay plus Monthly Commission
• Training and development opportunities
• Team-oriented work environment
• Career growth potential within Serra Auto Campus

Please note that we expect to get a large number of respondents for this position. We will communicate directly with those that we elect to interview for the position. We apologize that we will not be able to communicate with every respondent that we do not invite to interview for the job. Thank you for your understanding.

Serra Auto Campus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.