BDC Sales Specialist - Appointments & CRM

Lithia Motors; Torrance (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Lithia Motors in Torrance, CA is hiring a BDC Administrator to support a high-volume sales department. You will develop customer relationships, schedule appointments, and manage CRM data to drive retention and sales.

The role emphasizes phone, email, and text communication, with on-going training and opportunities for career growth within Lithia & Driveway. Strong reliability and customer service mindset are essential.

Qualifications

• 1+ year of customer service or call center experience.
• Comfort speaking with customers by phone, email, and text.
• Proficient with computers and learning CRM.
• Reliable attendance and commitment to customer service.
• Acceptable driving record and valid driver's license in your state.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

Skills

Customer service

Call center

BDC

Receptionist

Education

High School Diploma or GED

Tools

CRM systems

Dealership software

Job description

Lithia Motors in Torrance, CA is hiring a BDC Administrator to support a high-volume sales department. You will develop customer relationships, schedule appointments, and manage CRM data to drive retention and sales.

The role emphasizes phone, email, and text communication, with on-going training and opportunities for career growth within Lithia & Driveway. Strong reliability and customer service mindset are essential.