BDC Appointment Specialist – Auto Sales Growth

Lithia & Driveway; Tampa (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Life Insurance

Employee Stock Purchase Plan

Job summary

Tampa Honda, part of Lithia & Driveway, is seeking a BDC Administrator to drive our sales team’s success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership.

Ideal candidates bring strong phone experience, excellent communication skills, and a passion for helping customers. You will interact via phone, text, and email, supporting our fast-paced automotive sales environment.

Qualifications

• High school diploma or equivalent required.
• Experience in phone-based customer service preferred.
• Ability to learn dealership software and CRM systems.

Responsibilities

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Work closely with the sales team to maximize appointment show rates and customer satisfaction.

Skills

Phone experience

Customer service

Appointment setting

CRM skills

Education

High School diploma or equivalent

Tools

CRM software

Job description

Tampa Honda, part of Lithia & Driveway, is seeking a BDC Administrator to drive our sales team’s success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership.

Ideal candidates bring strong phone experience, excellent communication skills, and a passion for helping customers. You will interact via phone, text, and email, supporting our fast-paced automotive sales environment.