BDC Customer Service & Appointment Specialist

Hanania Automotive Group; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Performance bonuses

Benefits package

Job summary

Hanania Automotive Group in Miami, FL is seeking a dynamic Customer Service (BDC) professional to support post-service follow-up and drive customer satisfaction. You’ll collaborate with the service team to schedule appointments and manage loaner processes.

This full-time role requires excellent communication, a friendly demeanor, and strong organizational skills. Bilingual English/Spanish is a plus and competitive benefits accompany a performance bonus program.

Qualifications

• Excellent communication and interpersonal skills.
• Professional, friendly and empathetic demeanor.
• Strong attention to detail and organization.
• Bilingual English/Spanish a plus.

Responsibilities

• Conduct timely post-service follow-up calls to ensure satisfaction.
• Address and elevate customer concerns before they impact ACE scores.
• Track trends and provide regular feedback to management.
• Maintain accurate and organized records of communication and resolutions.
• Assist with phone calls and loaner agent process.
• Build strong relationships with internal staff to ensure alignment.
• Assist the service advisors with the daily process.
• Make appointments and greet customers when they drive up.

Skills

Communication

Interpersonal skills

Detail-oriented

Technology savvy

Bilingual (EN/ES)

Job description

Hanania Automotive Group in Miami, FL is seeking a dynamic Customer Service (BDC) professional to support post-service follow-up and drive customer satisfaction. You’ll collaborate with the service team to schedule appointments and manage loaner processes.

This full-time role requires excellent communication, a friendly demeanor, and strong organizational skills. Bilingual English/Spanish is a plus and competitive benefits accompany a performance bonus program.