CUSTOMER SERVICE (BDC) ASSOCIATE

Hanania Automotive Group; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Performance bonuses

Benefits package

Job summary

Hanania Automotive Group in Miami, FL is seeking a dynamic Customer Service (BDC) professional to support post-service follow-up and drive customer satisfaction. You’ll collaborate with the service team to schedule appointments and manage loaner processes.

This full-time role requires excellent communication, a friendly demeanor, and strong organizational skills. Bilingual English/Spanish is a plus and competitive benefits accompany a performance bonus program.

Qualifications

• Excellent communication and interpersonal skills.
• Professional, friendly and empathetic demeanor.
• Strong attention to detail and organization.
• Bilingual English/Spanish a plus.

Responsibilities

• Conduct timely post-service follow-up calls to ensure satisfaction.
• Address and elevate customer concerns before they impact ACE scores.
• Track trends and provide regular feedback to management.
• Maintain accurate and organized records of communication and resolutions.
• Assist with phone calls and loaner agent process.
• Build strong relationships with internal staff to ensure alignment.
• Assist the service advisors with the daily process.
• Make appointments and greet customers when they drive up.

Skills

Communication

Interpersonal skills

Detail-oriented

Technology savvy

Bilingual (EN/ES)

Job description

Job Details: Job Location: Miami Acura - Miami, FL 33157, Position Type: Full Time, Location: Miami, FL Employment Type: Full-Time Compensation: Competitive salary + performance bonuses + benefits Schedule: Monday–Friday, some Saturdays as needed

About Us

Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (BDC) personnel to help us deliver on that promise.

Role Overview

The BDC personnel is responsible for driving customer satisfaction by following up with customers post-service, identifying opportunities for improvement. You’ll collaborate with the service team. Make service appointments, help with the Loaner fleet management, meet and greet customers when is needed..

Key Responsibilities

• Conduct timely post-service follow-up calls to ensure satisfaction
• Address and elevate customer concerns before they impact ACE scores
• Track trends and provide regular feedback to management
• Maintain accurate and organized records of communication and resolutions
• Assist with phone calls and loaner agent process
• Build strong relationships with internal staff to ensure alignment
• Assist the service advisors with the daily process
• Make appointments, meet and greet customers when they drive up.

Qualifications: Requirements

• Excellent communication and interpersonal skills
• Professional, friendly, and empathetic demeanor
• Strong attention to detail and organization
• technology savy
• Bilingual (English/Spanish) a plus

Why Hanania Group?

• Supportive leadership and team-oriented culture
• Opportunity to make a measurable impact
• Competitive benefits package
• Room for growth within the Hanania Automotive Group

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.