CUSTOMER SERVICE (BDC) ASSOCIATE

Paycom; Miami (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

Hanania Automotive Group in Miami is seeking a dynamic Customer Service (BDC) associate to support post-service follow-up and customer satisfaction. You will collaborate with the service team, schedule appointments, assist with the loaner fleet, and greet customers as they arrive.

Strong communication, empathy, and organization are essential. Bilingual English/Spanish is a plus, and you’ll help maintain accurate records and contribute to ongoing service improvements.

Qualifications

• Excellent communication and interpersonal skills.
• Professional, friendly, and empathetic demeanor.
• Strong attention to detail and organization; technology savvy.
• Bilingual English/Spanish a plus.

Responsibilities

• Conduct timely post-service follow-up calls to ensure satisfaction.
• Address and escalate customer concerns before they impact ACE scores.
• Track trends and provide regular feedback to management.
• Maintain accurate and organized records of communication and resolutions.
• Assist with phone calls and loaner agent process.
• Make appointments, meet and greet customers when they drive up.

Skills

Communication

Interpersonal

Attention to detail

Organizational skills

Technology savvy

Bilingual

Job description

Location: Miami, FLEmployment Type: Full-TimeCompensation: Competitive salary + performance bonuses + benefitsSchedule: Monday–Friday, some Saturdays as neededAbout Us:Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (BDC) personnel to help us deliver on that promise.Role Overview:The BDC personnel is responsible for driving customer satisfaction by following up with customers post-service, identifying opportunities for improvement. You’ll collaborate with the service team. Make service appointments, help with the Loaner fleet management, meet and greet customers when is needed..Key Responsibilities:Conduct timely post-service follow-up calls to ensure satisfactionAddress and escalate customer concerns before they impact ACE scoresTrack trends and provide regular feedback to managementMaintain accurate and organized records of communication and resolutionsAssist with phone calls and loaner agent processBuild strong relationships with internal staff to ensure alignmentAssist the service advisors with the daily processMake appointments, meet and greet customers when they drive up.Requirements:Excellent communication and interpersonal skillsProfessional, friendly, and empathetic demeanorStrong attention to detail and organizationtechnology savyBilingual (English/Spanish) a plusWhy Hanania Group?Supportive leadership and team-oriented cultureOpportunity to make a measurable impactCompetitive benefits packageRoom for growth within the Hanania Automotive GroupAn Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.