Service BDC Pro: Drive Appointments & Customer Delight

Hanania Automotive Group; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hanania Automotive Group's Miami Acura location seeks a Service BDC Associate to manage inbound/outbound calls, schedule service appointments, and provide information with a positive, energetic attitude.

You will reinforce the Hanania brand, handle customer inquiries, and contribute to high guest satisfaction while collaborating with Service and Sales teams to optimize appointment flow.

Qualifications

• Comfortable with large phone call volume and email volume.
• Superior customer service.

Responsibilities

• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Connect with prospective customers via phone and email to set and confirm appointments, follow up on service process, complete surveys as required.
• Maintain an owner follow-up system that encourages repeat and referral business.
• Partner with Service and Sales team to provide near-real-time response to customer inquiries.
• Develop buyers by maintaining rapport with previous customers and suggesting upcoming service offers.

Skills

Customer service

Phone & email communication

Strong communication

Time management

Teamwork

Independent work

Education

High School Diploma or GED

Valid Driver’s License

Job description

Hanania Automotive Group's Miami Acura location seeks a Service BDC Associate to manage inbound/outbound calls, schedule service appointments, and provide information with a positive, energetic attitude.

You will reinforce the Hanania brand, handle customer inquiries, and contribute to high guest satisfaction while collaborating with Service and Sales teams to optimize appointment flow.