Automotive BDC Specialist – Lead Gen & Appointments

Hanania Automotive Group; Little River (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training opportunities

Diversity culture

Fleet access

Employee discounts

Job summary

Hanania Automotive Group in Little River, SC is seeking a dynamic BDC Associate to excel in a fast-paced, customer-focused role. You will handle guest inquiries, schedule appointments, follow up on no-shows, and convert online leads into sales while staying informed on vehicle features and the latest inventory.

The position emphasizes exceptional communication, CRM proficiency, and strong time management. Includes benefits, training opportunities, and access to a fleet of top vehicles.

Qualifications

• High School Diploma or GED.
• Charismatic and customer-focused, with flair.
• Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
• Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
• Ability to work independently as well as part of a team in a high-energy setting.
• Exceptional communication skills, with the ability to captivate and engage customers.
• Tech-savvy, comfortable with digital tools and CRM systems.
• Strong time management, relationship-building, and follow-up abilities.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

Responsibilities

• Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
• Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
• Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
• Keep up with automotive trends, product features, and industry knowledge.
• Understand vehicle features, compare models, and stay updated on inventory.
• Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
• Forecast and achieve monthly sales targets while staying informed about dealership inventory.
• Actively develop leads through phone, mail, and in-person interactions.
• Deliver vehicles, clearly explain features, warranties, and paperwork.
• Commit to exceptional customer service and be ready to take on additional tasks as needed.

Skills

CRM proficiency

Customer service

Sales mindset

Education

High School Diploma or GED

Tools

CRM systems

Job description

Hanania Automotive Group in Little River, SC is seeking a dynamic BDC Associate to excel in a fast-paced, customer-focused role. You will handle guest inquiries, schedule appointments, follow up on no-shows, and convert online leads into sales while staying informed on vehicle features and the latest inventory.

The position emphasizes exceptional communication, CRM proficiency, and strong time management. Includes benefits, training opportunities, and access to a fleet of top vehicles.