Service Appointment Pro - Commission + Growth

Hyundai-of-North-Miami; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Hyundai of North Miami is seeking a Service BDC Administrator to manage inbound service calls and schedule appointments, delivering an exceptional customer experience from first contact. You will coordinate with Service Advisors and the Service Manager to maximize bookings while maintaining precise customer records.

Bilingual English/Spanish is a plus, and prior dealership or call center exposure is preferred.

Qualifications

• High School diploma or equivalent; 18+.
• Excellent customer service and communication.
• Comfortable speaking on the phone and building relationships.
• Bilingual English/Spanish a plus.
• Automotive dealership or call center experience preferred, but we will train.

Responsibilities

• Answer inbound service calls and schedule appointments.
• Contact customers to confirm, reschedule, and follow up on service visits.
• Respond to online service inquiries, texts, and emails promptly.
• Help create an exceptional customer experience from the first interaction.
• Work closely with Service Advisors and the Service Manager to maximize appointment opportunities.
• Maintain accurate customer information and appointment records.

Skills

Customer service

Communication

Multitasking

Computer skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

CRM software

Phone systems

Job description

Hyundai of North Miami is seeking a Service BDC Administrator to manage inbound service calls and schedule appointments, delivering an exceptional customer experience from first contact. You will coordinate with Service Advisors and the Service Manager to maximize bookings while maintaining precise customer records.

Bilingual English/Spanish is a plus, and prior dealership or call center exposure is preferred.