Automotive BDC Specialist — Sales & Customer Experience

Westside Hyundai; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement plan

Employee discounts on vehicles

Job summary

Hanania Automotive Group in Jacksonville seeks a dynamic BDC Associate to drive guest engagement, schedule appointments, and convert online leads into sales. You’ll coordinate with the Internet Sales Manager and management team to deliver timely quotes and follow up on inquiries.

The role emphasizes strong communication, customer focus, and the ability to work in a fast-paced automotive environment while leveraging CRM tools and dealership inventory knowledge.

Qualifications

• High School Diploma or GED required.
• Sales experience is a plus, but not required.
• Strong communication and relationship-building skills.

Responsibilities

• Handle guest inquiries to ensure a high-quality experience.
• Connect with potential customers via phone and email to schedule appointments.
• Convert online leads into sales with the Internet Sales Manager and team.
• Maintain follow-up to encourage repeat and referral business.
• Explain vehicle features, warranties, and pricing clearly.
• Document interactions in the CRM and stay updated on inventory.

Skills

Customer service

Phone & email outreach

CRM experience

Detail oriented

Team player

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Hanania Automotive Group in Jacksonville seeks a dynamic BDC Associate to drive guest engagement, schedule appointments, and convert online leads into sales. You’ll coordinate with the Internet Sales Manager and management team to deliver timely quotes and follow up on inquiries.

The role emphasizes strong communication, customer focus, and the ability to work in a fast-paced automotive environment while leveraging CRM tools and dealership inventory knowledge.