Bilingual Auto BDC Associate – Spanish/English

Sunset Automotive Group, Inc.; South Trail (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Life and Disability insurance

Paid time off

Company-paid training

Employee discounts

Job summary

Sunset Automotive Group, Inc. seeking a bilingual Spanish/English BDC Associate to join our Business Development Center.

You will respond to customers by phone, email, or online chat to answer questions and set appointments for our service center, and you will also make outgoing calls to remind clients they are due for service. Fluency in both languages is required, along with proven BDC or call center experience and excellent communication skills.

Qualifications

• Must be fluent in Spanish and English, verbally and in writing.
• Experience in a BDC or call center is preferred or required.
• Experience handling inquiries by phone, email, and chat is desirable.

Responsibilities

• Monitor and respond to internet and phone inquiries in Spanish and English.
• Determine customer vehicle service needs by active listening.
• Make outgoing calls to current clients for reminders and to set appointments.
• Learn, understand, and follow call and email scripts.
• Set, confirm, and follow up on appointments.
• Perform satisfaction surveys with customers.
• Other duties as required.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Team player

Job description

Sunset Automotive Group, Inc. seeking a bilingual Spanish/English BDC Associate to join our Business Development Center.

You will respond to customers by phone, email, or online chat to answer questions and set appointments for our service center, and you will also make outgoing calls to remind clients they are due for service. Fluency in both languages is required, along with proven BDC or call center experience and excellent communication skills.