BDC Customer Experience Specialist

City-Chevrolet-of-Grayslake; Grayslake (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Training

Major Medical Insurance

401k with employer match

Paid Vacation

Vehicle Discounts

Monthly Employee Recognition

5-Day Work Week

Job summary

City-Chevrolet-of-Grayslake is seeking a motivated BDC Representative to ensure a superior customer experience. You will handle Internet leads, inbound calls, and retention while learning product knowledge and processes, with hands-on coaching and a focus on daily CRM management.

The role emphasizes strong communication, coaching openness, and a diligent, detail-oriented approach. You will work a 5-day week with opportunities for growth and vehicle-related employee discounts.

Qualifications

• Must be open to learning and being coached.
• High ethical standards and strong attention to detail.
• Excellent customer service, communication, and decision-making skills.
• Computer proficient and good work ethic.
• Must be good on the phone and willing to make a lot of calls.
• Able to prioritize tasks and have good time management skills.
• Team player with a positive attitude and not afraid to smile.
• Valid driver’s license.

Responsibilities

• Provide top notch customer service tracked by manufacturer CSI.
• Complete manufacturer training to stay certified.
• Ensure proper follow up of all prospective buyers by monitoring a CRM system.
• Establish lead follow up processes.
• Ensure daily CRM tasks are complete.
• Manage and complete follow up for customer manifest lists.

Job description

City-Chevrolet-of-Grayslake is seeking a motivated BDC Representative to ensure a superior customer experience. You will handle Internet leads, inbound calls, and retention while learning product knowledge and processes, with hands-on coaching and a focus on daily CRM management.

The role emphasizes strong communication, coaching openness, and a diligent, detail-oriented approach. You will work a 5-day week with opportunities for growth and vehicle-related employee discounts.