BDC Representative

Tim Lally Chevrolet; Warrensville Heights (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(K) Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Holiday Pay

In House Training

Job summary

A family-owned car dealership in Warrensville Heights seeks a BDC Representative. You will handle customer calls, follow up on inquiries, and provide product information. Ideal candidates have customer service experience, strong computer skills, and a positive demeanor. This full-time entry-level position offers comprehensive training and benefits including medical and 401(K) plans.

Qualifications

• At least one previous role based in customer service experience.
• Valid driver’s license required.

Responsibilities

• Answer customer calls and establish follow-up with sales or service appointments.
• Respond quickly to inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to resources.

Skills

Customer service experience

Strong computer skills

Collaborative attitude

Prompt and courteous demeanor

Positive and hardworking personality

Job description

Overview

Join to apply for the BDC Representative role at Tim Lally Chevrolet.

About us: Here at Tim Lally Chevrolet, we believe our employees are our greatest asset. We treat all employees with respect and appreciation for their contributions to the company. We provide ongoing training and reward outstanding effort and results through bonus and commission programs. Join the Cleveland area's fastest growing Chevy dealership. We are a family-owned single-point store with more than 90 years in business.

Responsibilities

• Answer customer calls and establish follow-up with sales or service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or who no-show.
• Participate in team and process development sessions and maintain positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system and other programs daily.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

• 401(K) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Promote from within
• Paid Vacation
• Holiday Pay
• In House Training

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing

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