Automotive BDC Manager – Lead Growth & Customer Experience

Columbia Chevrolet; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Career advancement

Fast-paced environment

Job summary

Columbia Chevrolet is seeking a BDC Manager to lead our Business Development Center in Cincinnati, OH. You will guide daily operations, train staff, and implement strategies to improve lead conversion while enhancing the customer experience in the automotive sector.

We value proven BDC or automotive management experience, strong leadership and communication skills, and the ability to analyze data to drive decisions.

Qualifications

• Required: Proven experience in a BDC or similar management role within the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Familiarity with CRM software and lead management systems.

Responsibilities

• Oversee the daily operations of the Business Development Center.
• Manage and train BDC staff to ensure high performance and customer satisfaction.
• Develop and implement strategies to improve lead conversion rates.
• Monitor and analyze performance metrics to identify areas for improvement.
• Collaborate with sales and service departments to enhance customer interactions.
• Maintain communication with customers through various channels, including phone, email, and chat.
• Ensure follow-up with leads in a timely manner to maximize opportunities.

Skills

BDC leadership

Automotive experience

Team management

Communication skills

Data analysis

Tools

CRM software

Lead management systems

Job description

Columbia Chevrolet is seeking a BDC Manager to lead our Business Development Center in Cincinnati, OH. You will guide daily operations, train staff, and implement strategies to improve lead conversion while enhancing the customer experience in the automotive sector.

We value proven BDC or automotive management experience, strong leadership and communication skills, and the ability to analyze data to drive decisions.