Auto BDC Specialist – Customer Experience Pro

City Auto Group; Grayslake (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

OTE $50k-$70k

Paid training

Immediate impact

Medical & dental insurance

401k with employer match

Paid vacation

Employee discounts on vehicles

Monthly recognition

5-day work week

Growth opportunities

Job summary

City Auto Group is seeking a BDC Representative to deliver top-notch customer service and strong product knowledge at our dealership. You will handle Internet leads, inbound calls, and customer retention while learning and being coached.

This hands-on role requires CRM management, daily task follow-up, and follow-up for customer manifest lists. Enjoy a 5-day work week, Sundays off, paid training, and opportunities to grow within the company.

Qualifications

• Willingness to learn and be coached.
• Strong customer service and communication.
• Phone-based outreach and CRM familiarity.
• Valid drivers license.
• Team player with a positive attitude.

Responsibilities

• Provide top notch customer service tracked by manufacturer CSI.
• Complete manufacturer training to stay certified.
• Monitor a CRM system for follow up with prospective buyers.
• Establish lead follow up processes.
• Ensure daily CRM tasks are completed.
• Manage and complete follow up for customer manifest lists.

Skills

Customer service

Communication

Team player

Willing to learn

Phone skills

Time management

Attention to detail

Job description

City Auto Group is seeking a BDC Representative to deliver top-notch customer service and strong product knowledge at our dealership. You will handle Internet leads, inbound calls, and customer retention while learning and being coached.

This hands-on role requires CRM management, daily task follow-up, and follow-up for customer manifest lists. Enjoy a 5-day work week, Sundays off, paid training, and opportunities to grow within the company.