Auto BDC Specialist: Lead Gen & Customer Care

City Chevrolet of Grayslake; Grayslake (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

OTE

Paid Training

Medical Insurance

Dental Insurance

401K with Employer Match

Paid Vacation

Employee discounts

Recognition Program

5-day work week

Growth Opportunities

Job summary

City Chevrolet of Grayslake is seeking a BDC Representative to drive a top-notch customer experience. This hands-on role handles Internet leads, inbound calls, and customer retention while collaborating with the sales team.

You will be trained, coached, and expected to follow up diligently using our CRM, while maintaining high ethical standards and excellent communication. A valid driver's license is required. This is a full-time, on-site position with opportunities to grow within the dealership.

Qualifications

• Must be open to learning and coaching.
• Strong customer-service ethos with attention to detail.
• Excellent communication and phone skills.
• Must have a valid driver's license.

Responsibilities

• Handle Internet leads and inbound calls efficiently.
• Maintain high CSI through quality customer interactions.
• Follow up with prospective buyers using CRM.
• Manage daily CRM tasks and assignments.
• Support the sales team with customer retention efforts.
• Ensure timely completion of assigned responsibilities.

Skills

Customer service

Communication

Phone skills

CRM

Coaching mindset

Time management

Team player

Valid driver's license

Tools

CRM system

Job description

City Chevrolet of Grayslake is seeking a BDC Representative to drive a top-notch customer experience. This hands-on role handles Internet leads, inbound calls, and customer retention while collaborating with the sales team.

You will be trained, coached, and expected to follow up diligently using our CRM, while maintaining high ethical standards and excellent communication. A valid driver's license is required. This is a full-time, on-site position with opportunities to grow within the dealership.