BDC Customer Care Specialist — Flexible Hours & Growth

Sunset Hills Subaru; Sunset Hills (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Sunset Hills Subaru is seeking a friendly BDC Customer Care Specialist to coordinate incoming calls and online requests, respond to potential sales leads, and book showroom appointments. You will serve as the first point of contact for customers and help identify their needs for new or used vehicles.

The role emphasizes strong communication, follow-through, and collaboration with the BDC team. Training is provided; experience is welcome but not required.

Qualifications

• Excellent written communication for business correspondence.
• Presentation skills to share information with groups of managers, clients and the public.
• Ability to follow written or oral instructions and schedules.
• Clean driving record and valid driver’s license.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their needs and opportunities for new/used car sales presentations
• Work closely with the BDC Manager and team to ensure leads are recorded in the CRM
• Complete phone calls as assigned by the BDC Manager
• Be a member of the BDC team with cross-training for internet lead and call prospecting roles
• Stay informed about products, features and benefits to customers
• Attend product and sales training as requested by BDC
• Attend staff meetings

Skills

Strong writing skills

Presentation skills

Ability to interpret and follow

Clean driving record

Valid driver’s license

Job description

Sunset Hills Subaru is seeking a friendly BDC Customer Care Specialist to coordinate incoming calls and online requests, respond to potential sales leads, and book showroom appointments. You will serve as the first point of contact for customers and help identify their needs for new or used vehicles.

The role emphasizes strong communication, follow-through, and collaboration with the BDC team. Training is provided; experience is welcome but not required.