Customer Service BDC Sales Representative - 70k-100k/yr Opportunity

Sunset Hills Subaru; Sunset Hills (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Sunset Hills Subaru is seeking a friendly BDC Customer Care Specialist to coordinate incoming calls and online requests, respond to potential sales leads, and book showroom appointments. You will serve as the first point of contact for customers and help identify their needs for new or used vehicles.

The role emphasizes strong communication, follow-through, and collaboration with the BDC team. Training is provided; experience is welcome but not required.

Qualifications

• Excellent written communication for business correspondence.
• Presentation skills to share information with groups of managers, clients and the public.
• Ability to follow written or oral instructions and schedules.
• Clean driving record and valid driver’s license.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their needs and opportunities for new/used car sales presentations
• Work closely with the BDC Manager and team to ensure leads are recorded in the CRM
• Complete phone calls as assigned by the BDC Manager
• Be a member of the BDC team with cross-training for internet lead and call prospecting roles
• Stay informed about products, features and benefits to customers
• Attend product and sales training as requested by BDC
• Attend staff meetings

Skills

Strong writing skills

Presentation skills

Ability to interpret and follow

Clean driving record

Valid driver’s license

Job description

Job Summary: We want your dynamic personality! If you are a people person who generally likes to meet new people, talk, get to know others, you are a great candidate!The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, responding topotential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

About Us:Typical dealerships do not reflect thecommunities theyserve.At Sunset Hills Subaru,people traditionally excluded from the auto industry are represented onour team.We developprofessionals recruited from the broadest cross-section of society.Subaru offers you a unique opportunity to make the world a better place through community service events multiple times a year, one car sale at a time. Not just that, but in a positive and team-oriented environment. We offertraining and look for candidates with or without any experience in car sales, so we can provide a pleasantly different and enjoyable experience for our customers. Can you see yourself having fun at a business overflowing with opportunities? If you have a desire to take your customer service career to the next level, this is the job you must not let pass by.

BDC Customer Care Specialist Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

BDC Customer Care Specialist Responsibilities:

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend staffmeetings

BDC Customer Care Specialist Requirements:

• Strong writing skills to write qualitybusiness correspondence,communicate with coworkers via email across all departments, etc.
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

Sunset Hills Subaru is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.