BDC Customer Care Specialist

Thomas-Auto-Grou; Romeoville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Thomas Auto Group in Romeoville, IL is seeking a BDC Customer Care Specialist to coordinate all incoming requests by phone or online, search for potential sales leads, and book showroom appointments.

You will work closely with the BDC Manager and team to ensure lead opportunities are tracked in the CRM, perform tours of the sales department, stay informed about new products and services, and participate in training and sales meetings.

Qualifications

• Strong customer service skills.
• Positive, approachable demeanor.
• Open to training and development.

Responsibilities

• Coordinate all incoming requests by telephone or online.
• Search for potential sales leads and book showroom appointments.
• Collaborate with BDC Manager and team to ensure lead opportunities are tracked in CRM.

Skills

Customer service

Positive attitude

Willingness to learn

Job description

The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings

Qualifications

• Great customer service
• Great attitude
• Open to training and development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.