BDC/Internet Sales Representative

Sunset Hills Subaru; St. Louis (MO); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K)

Descripción de la vacante

Sunset Hills Subaru is seeking a friendly, people-oriented BDC Customer Care Specialist to be the first contact for customers, handling incoming requests by phone or online, and scheduling showroom appointments. You will coordinate with the BDC team to capture leads and create accurate notes in the CRM.

Ideal candidates demonstrate strong writing, critical thinking, and teamwork, with a driving record on file.

Formación

• Strong writing skills to write quality business correspondence.
• Critical thinking to enhance customer experience.
• Team player who supports others as needed.
• Ability to interpret and follow written or verbal instructions.
• Clean driving record and valid driver’s license.

Responsabilidades

• Promote and deliver a top-notch customer experience.
• Interact with customers to identify needs for sales opportunities.
• Collaborate with BDC team to track sales leads and notes in CRM.
• Complete phone calls as assigned by the BDC Manager.
• Cross-train for internet lead and phone sales prospecting roles.
• Stay informed about product features and benefits for customers.
• Attend product and sales training and staff meetings.

Conocimientos

Writing skills

Critical thinking

Team player

Follow instructions

Driving license

Descripción del empleo

Job Summary: We want your dynamic personality! If you are a people person who generally likes to meet new people, talk, get to know others, you are a great candidate! The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, responding to potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

About Us: Typical dealerships do not reflect the communities they serve. At Sunset Hills Subaru, people traditionally excluded from the auto industry are represented on our team. We develop professionals recruited from the broadest cross-section of society. Subaru offers you a unique opportunity to make the world a better place through community service events multiple times a year, one car sale at a time. Not just that, but in a positive and team-oriented environment. We offer training and look for candidates with or without any experience in car sales, so we can provide a pleasantly different and enjoyable experience for our customers. Can you see yourself having fun at a business overflowing with opportunities? If you have a desire to take your customer service career to the next level, this is the job you must not let pass by.

BDC Customer Care Specialist Compensation And Benefits

• Competitive Pay
• Health Insurance
• PTO & Sick Leave
• 401(K)

BDC Customer Care Specialist Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend staff meetings

BDC Customer Care Specialist Requirements

• Strong writing skills to write quality business correspondence, communicate with coworkers via email across all departments, etc.
• Critical thinking skills to help our customers get the best experience possible
• A team player that supports other team members as needed
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

Sunset Hills Subaru is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.