BDC Administrator: Auto Service & Customer Care

Priority Honda Hampton; Hampton (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Priority Honda Hampton is seeking a motivated BDC Administrator to join our service team in Hampton, VA. You will handle calls, emails, and texts, schedule appointments, and help with customer follow-up to improve service retention.

Ideal candidates have prior BDC or dealership experience, solid communication skills, and familiarity with CRM systems. We offer competitive pay and a supportive team environment.

Qualifications

• BDC/call-center experience preferred.
• CRM systems experience is a plus.
• Strong communication and multitasking abilities required.

Responsibilities

• Answer incoming service calls, emails, and text inquiries.
• Schedule and confirm service appointments.
• Follow up on missed appointments and recommended maintenance.
• Maintain accurate customer records and appointment information.

Skills

BDC experience

Call center

Customer service

Automotive dealership

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Priority Honda Hampton is seeking a motivated BDC Administrator to join our service team in Hampton, VA. You will handle calls, emails, and texts, schedule appointments, and help with customer follow-up to improve service retention.

Ideal candidates have prior BDC or dealership experience, solid communication skills, and familiarity with CRM systems. We offer competitive pay and a supportive team environment.