BDC Appointment Coordinator — Customer Experience Pro

Gateway Toyota - NJ; Toms River (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) with company match

Career growth opportunities

Professional development

Job summary

Gateway Toyota, a Penske Automotive Group dealership in New Jersey, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will assist customers promptly via text, email, or social media, coordinating appointments and maintaining records in CRM systems.

The role offers a professional, team-driven environment with opportunities for growth and a competitive compensati on package.

Qualifications

• Customer service mindset with a positive attitude.
• Strong communication and organizational skills.
• Ability to respond promptly to inquiries via multiple channels.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Coordinate appointments and manage the appointment scheduling workflow.
• Maintain accurate customer files and reports in CRM systems.
• Provide professional, courteous service to ensure a world-class customer experience.

Tools

MS Office Suite

CRM systems

Lead management tools

Job description

Gateway Toyota, a Penske Automotive Group dealership in New Jersey, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will assist customers promptly via text, email, or social media, coordinating appointments and maintaining records in CRM systems.

The role offers a professional, team-driven environment with opportunities for growth and a competitive compensati on package.