BDC Appointment Coordinator — Customer Experience

Penske Automotive Group, Inc.; Toms River (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health care options

401k with company match

Training and career advancement

Award-winning workplace culture

Job summary

Gateway Toyota, a Penske Automotive Group dealership, is seeking a Business Development Center Appointment Coordinator to assist customers via text, email, or social media and schedule appointments. Expected pay is $50,000–$60,000 annually, with comprehensive benefits and career growth opportunities.

Join a Fortune 500 company recognized for excellence and integrity. This role emphasizes world-class service and teamwork in a fast-paced environment.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers promptly via multiple channels in a call center environment.
• Schedule appointments and manage customer inquiries with accuracy.
• Maintain high levels of customer satisfaction through timely responses.

Skills

Customer service

Team player

Communication skills

Organizational skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Gateway Toyota, a Penske Automotive Group dealership, is seeking a Business Development Center Appointment Coordinator to assist customers via text, email, or social media and schedule appointments. Expected pay is $50,000–$60,000 annually, with comprehensive benefits and career growth opportunities.

Join a Fortune 500 company recognized for excellence and integrity. This role emphasizes world-class service and teamwork in a fast-paced environment.