Automotive BDC: Appointment Specialist for High-Volume Leads

Copeland Toyota; Brockton (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

401(k) with company match

Group Life Insurance

Paid vacation, PTO, and holidays

Employee vehicle purchase program

Job summary

Copeland Toyota in Brockton, MA is hiring a Sales Appointment Coordinator for a fast-paced Business Development Center. You will manage inbound and outbound contacts, set show-ready appointments, and maintain disciplined CRM follow-up with high-volume leads.

The role rewards execution and consistency with base pay plus performance bonuses, offering a strong earning potential in a structured environment. Must be coachable and customer-focused, with reliable transportation.

Qualifications

• Strong verbal communication and phone confidence.
• Ability to work in a structured, metrics-driven environment.
• Basic computer and CRM proficiency.
• Reliable attendance and strong work ethic.
• Coachable mindset and willingness to follow process.
• Valid driver’s license and reliable transportation.
• Must pass background check and drug screening.

Responsibilities

• Handle inbound internet and phone inquiries promptly and professionally.
• Conduct outbound follow-up with active and past customers.
• Set qualified, show-ready sales appointments.
• Maintain accurate CRM records and follow-up discipline.
• Communicate clearly and consistently on every interaction.

Skills

Strong communication

Phone confidence

CRM proficiency

Coachable mindset

Structured / metrics-driven

Tools

CRM system

Job description

Copeland Toyota in Brockton, MA is hiring a Sales Appointment Coordinator for a fast-paced Business Development Center. You will manage inbound and outbound contacts, set show-ready appointments, and maintain disciplined CRM follow-up with high-volume leads.

The role rewards execution and consistency with base pay plus performance bonuses, offering a strong earning potential in a structured environment. Must be coachable and customer-focused, with reliable transportation.