Sales BDC Representative

Gateway Toyota - NJ; Toms River (NJ); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health care options

401(k) with company match

Career growth opportunities

Professional development

Résumé du poste

Gateway Toyota, a Penske Automotive Group dealership in New Jersey, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will assist customers promptly via text, email, or social media, coordinating appointments and maintaining records in CRM systems.

The role offers a professional, team-driven environment with opportunities for growth and a competitive compensati on package.

Qualifications

• Customer service mindset with a positive attitude.
• Strong communication and organizational skills.
• Ability to respond promptly to inquiries via multiple channels.

Responsabilités

• Assist customers in a call center environment via text, e-mail, or social media.
• Coordinate appointments and manage the appointment scheduling workflow.
• Maintain accurate customer files and reports in CRM systems.
• Provide professional, courteous service to ensure a world-class customer experience.

Outils

MS Office Suite

CRM systems

Lead management tools

Description du poste

Gateway Toyota, a Penske Automotive Group dealership, is looking for dependable individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Expected pay for this position is $50,000 - $60,000 annually.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise to support customers' overall experience.
• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.