BDC Appointment Specialist - Customer Experience

Toyota of Surprise; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Toyota of Surprise, a Penske Automotive Group dealership, is seeking motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. As a BDC Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Join PAG's values-driven culture, with training, career growth, and comprehensive benefits.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers promptly and courteously in a call center environment via text, email, or social media.
• Coordinate appointments and manage inquiries using CRM and lead management tools.
• Provide accurate information and create world-class customer experiences at every step.

Skills

Customer service mindset

Communication skills

Team player

Organizational skills

Fast-paced work ethic

Tools

MS Office Suite

CRM

Lead management tools

Job description

Toyota of Surprise, a Penske Automotive Group dealership, is seeking motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. As a BDC Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Join PAG's values-driven culture, with training, career growth, and comprehensive benefits.