Inbound Sales & Appointment Specialist (BDC)

Penske Automotive Group; Toms River (NJ); Presencial; USD 50.000 - 60.000; Jornada completa

Descripción de la vacante

Gateway Toyota in Toms River, NJ is seeking a BDC Representative to handle inbound and outbound calls and communicate with prospects and customers via text, email, or social media to support lead generation and appointment setting.

The role requires strong communication, data entry into dealership systems, and the ability to work in a team environment. Training is 3-4 weeks with shadowing, mock calls and sales training; evening/weekend hours apply as needed.

Formación

• High school diploma or equivalent and one year related experience.
• Excellent communication skills in person, phone, and written form.
• Ability to process data and organize it for management analysis.
• Ability to work with basic math, figures, and percentages.

Responsabilidades

• Make inbound and outbound calls with a focus on lead generation.
• Respond to inquiries via phone, text, and email.
• Schedule, confirm, and reschedule sales appointments.
• Record basic customer demographic information in dealership systems.
• Assist customers by routing inquiries to the appropriate department.
• Attend training and stay current with sales techniques.

Conocimientos

Communication skills

Analytical thinking

Data organization

Numerical ability

Educación

High school diploma

Associate's degree preferred

Descripción del empleo

Gateway Toyota in Toms River, NJ is seeking a BDC Representative to handle inbound and outbound calls and communicate with prospects and customers via text, email, or social media to support lead generation and appointment setting.

The role requires strong communication, data entry into dealership systems, and the ability to work in a team environment. Training is 3-4 weeks with shadowing, mock calls and sales training; evening/weekend hours apply as needed.