BDC Appointment Specialist — Customer Experience & CRM

Penske Automotive Group, Inc.; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision

401k with company match

Career growth opportunities

Training programs

Job summary

Toyota of Surprise, a Penske Automotive Group dealership, is seeking a motivated individual for the Business Development Center as an Appointment Coordinator. In a fast-paced call center environment, you will assist customers via text, email, and social media, coordinating appointments and delivering a premier customer experience.

The role emphasizes strong communication, reliability, and teamwork within a Fortune 500 company known for training, growth opportunities, and a values-driven culture.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media as assigned.
• Coordinate appointments through the Business Development Center (BDC).
• Maintain prompt, courteous, and professional communications with customers.

Skills

Customer experience

Teamwork

Communication

Fast-paced

Tools

CRM

MS Office

Job description

Toyota of Surprise, a Penske Automotive Group dealership, is seeking a motivated individual for the Business Development Center as an Appointment Coordinator. In a fast-paced call center environment, you will assist customers via text, email, and social media, coordinating appointments and delivering a premier customer experience.

The role emphasizes strong communication, reliability, and teamwork within a Fortune 500 company known for training, growth opportunities, and a values-driven culture.