BDC Administrator: Drive Customer Experience & Appointments

Lithia & Driveway; Odessa (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Toyota of Odessa is seeking a detail‑driven customer relations professional to manage the customer experience from inquiry through follow‑up, lead process improvements, and ensure the customer's perspective remains first.

You will build and maintain a follow‑up database, stay current on product information and promotions, and use internet and phone tools to increase appointments, sales, and retention.

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication and typing skills.
• Proficient in basic computer skills and mathematics for problem-solving.
• High School diploma or equivalent; 18+ years old.

Responsibilities

• Lead customer relations process management at assigned store(s) to prioritize the customer's perspective.
• Develop improvement plans with GSM/LSMS Coordinator.
• Gather accurate customer information to create a follow-up database.
• Maintain knowledge of product information, pricing, and promotions.
• Use internet department tools to increase appointments, sales, and retention.
• Follow up with customers by phone to resolve issues and escalate as needed.
• Set appointments with daily call-ins and various customer lists.
• Perform other duties as assigned.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Education

High School diploma or equivalent

Job description

Lithia Toyota of Odessa is seeking a detail‑driven customer relations professional to manage the customer experience from inquiry through follow‑up, lead process improvements, and ensure the customer's perspective remains first.

You will build and maintain a follow‑up database, stay current on product information and promotions, and use internet and phone tools to increase appointments, sales, and retention.