BDC Administrator

Lithia & Driveway; Odessa (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Toyota of Odessa is seeking a detail‑driven customer relations professional to manage the customer experience from inquiry through follow‑up, lead process improvements, and ensure the customer's perspective remains first.

You will build and maintain a follow‑up database, stay current on product information and promotions, and use internet and phone tools to increase appointments, sales, and retention.

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication and typing skills.
• Proficient in basic computer skills and mathematics for problem-solving.
• High School diploma or equivalent; 18+ years old.

Responsibilities

• Lead customer relations process management at assigned store(s) to prioritize the customer's perspective.
• Develop improvement plans with GSM/LSMS Coordinator.
• Gather accurate customer information to create a follow-up database.
• Maintain knowledge of product information, pricing, and promotions.
• Use internet department tools to increase appointments, sales, and retention.
• Follow up with customers by phone to resolve issues and escalate as needed.
• Set appointments with daily call-ins and various customer lists.
• Perform other duties as assigned.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Education

High School diploma or equivalent

Job description

Dealership:

L0150 Lithia Toyota of Odessa

Lithia Toyota of Odessa

What You’ll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.