BDC Administrator: Customer Relations & Appointment Lead

L0150 Lithia Toyota of Odessa; Odessa (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

Paid Holidays

PTO

Disability Insurance

Job summary

Lithia Toyota of Odessa is seeking a detail‑oriented customer relations specialist to lead and optimize customer experience across assigned stores. You will implement approved CR processes, train staff, and build a durable customer database to drive repeat business.

Responsibilities include improving customer follow-up, increasing showroom appointments, and maintaining up‑to‑date knowledge of product pricing and promotions. Strong communication and typing skills are essential for success.

Qualifications

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s).
• Gather accurate customer information to create a database for continual follow-up and retention.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience and resolve issues.

Skills

Attention to detail

Sense of urgency

Communication

Typing

Mathematics

Basic computer skills

Job description

Lithia Toyota of Odessa is seeking a detail‑oriented customer relations specialist to lead and optimize customer experience across assigned stores. You will implement approved CR processes, train staff, and build a durable customer database to drive repeat business.

Responsibilities include improving customer follow-up, increasing showroom appointments, and maintaining up‑to‑date knowledge of product pricing and promotions. Strong communication and typing skills are essential for success.