Bay Area AI CX Account Executive (Hybrid)

Zendesk: Transform Customer & Employee Service with AI Agents; San Francisco (CA); Hybrid; USD 230,000 - 344,000; Full time

Job summary

Zendesk, based in San Francisco, seeks a Commercial Account Executive to lead full-cycle B2B SaaS sales across the Bay Area, combining AI-powered CX solutions with strategic account planning.

You'll build executive-level relationships, drive revenue growth, and promote AI adoption, while collaborating with product and marketing to deliver measurable ROI.

This hybrid role requires 3+ years of proven sales success, a BA/BS, willingness to travel, and a passion for transforming customer experiences.

Qualifications

• 3+ years of B2B sales or solution engineering experience in SaaS or AI tech.
• Proven success navigating complex sales cycles and renewals.
• Experience selling to VP and C-level executives, in-person or virtual.
• Strong presentation, negotiation, and closing skills.
• Entrepreneurial spirit with collaboration and growth mindset.

Responsibilities

• Drive top-line revenue growth by acquiring new Commercial customers in the Bay Area and expanding Zendesk’s footprint.
• Manage and nurture customer relationships to maximize satisfaction, retention, and long-term value.
• Promote AI adoption by demonstrating Zendesk’s intelligent CX platform and its ROI.
• Proactively identify cross-sell and upsell opportunities to maximize account revenue.
• Maintain a healthy pipeline and accurate forecasting to exceed revenue targets.
• Collaborate cross-functionally to align strategy and deliver exceptional outcomes.

Skills

B2B sales

SaaS/AI sales

Executive-level selling

Forecasting & pipeline

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, based in San Francisco, seeks a Commercial Account Executive to lead full-cycle B2B SaaS sales across the Bay Area, combining AI-powered CX solutions with strategic account planning.

You'll build executive-level relationships, drive revenue growth, and promote AI adoption, while collaborating with product and marketing to deliver measurable ROI.

This hybrid role requires 3+ years of proven sales success, a BA/BS, willingness to travel, and a passion for transforming customer experiences.