AI-Savvy SMB Account Executive (Hybrid)

Zendesk: Transform Customer & Employee Service with AI Agents; Austin (TX); Hybrid; USD 111,000 - 167,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk seeks an SMB Account Executive to drive net-new revenue from a hybrid San Francisco/Austin footprint. You will prospect, qualify, and close with executive stakeholders, translating business priorities into Zendesk’s AI-powered CX value.

You’ll collaborate across product, marketing, and security teams, maintaining accurate CRM data and a disciplined forecast. OTE ranges reflect US practices and company offerings.

Qualifications

• 8–12 years of related experience in complex B2B SaaS new-business selling.
• Demonstrated capability in value-based discovery and commercial deal ownership.
• Customer impact through measurable outcomes and proven quota attainment.
• Evidence of prospecting discipline, executive engagement and multi-stakeholder deals.
• Ability to discuss AI, automation, service operations and platform value credibly.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota through outbound and inbound channels.
• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, planning, negotiation and close.
• Translate customer priorities into Zendesk AI-enabled CX value propositions.
• Build executive alignment across business, technology, security, finance and procurement.
• Own deal progression, negotiation within guardrails and maintain customer value.
• Coordinate with Solution Engineers, Product, Marketing and partners to improve win probability.
• Maintain CRM data, forecast discipline and risk visibility.

Skills

New-business prospecting

Executive selling

CRM & forecasting

Evidence-based value cases

Cross-functional collaboration

Negotiation

Tools

Salesforce

Job description

Zendesk seeks an SMB Account Executive to drive net-new revenue from a hybrid San Francisco/Austin footprint. You will prospect, qualify, and close with executive stakeholders, translating business priorities into Zendesk’s AI-powered CX value.

You’ll collaborate across product, marketing, and security teams, maintaining accurate CRM data and a disciplined forecast. OTE ranges reflect US practices and company offerings.