Barbershop Guest Experience Specialist (Weekend/Evening)

Floyd's 99 Barbershop; Burbank (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Employee assistance program

Job summary

Floyd's 99 Barbershop in Burbank, CA is hiring a full-time Client Services Host. The role supports a smooth shop operation by handling client inquiries, scheduling beauty treatments, answering phones and providing cost estimates. A friendly, professional attitude helps upsell services while maintaining the retail space.

The position requires weekend/evening availability and teamwork to deliver top-tier customer experiences in a lively, supportive environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Strong collaboration and communication skills.

Responsibilities

• Answer phone calls and respond to inquiries.
• Schedule beauty treatments for clients.
• Promote services and upsell treatments when possible.
• Provide cost estimates and wait times for appointments.
• Help with general cleaning to maintain a neat shop.

Skills

Customer service

Communication

Team collaboration

Job description

Floyd's 99 Barbershop in Burbank, CA is hiring a full-time Client Services Host. The role supports a smooth shop operation by handling client inquiries, scheduling beauty treatments, answering phones and providing cost estimates. A friendly, professional attitude helps upsell services while maintaining the retail space.

The position requires weekend/evening availability and teamwork to deliver top-tier customer experiences in a lively, supportive environment.