Client Services Host

Floyd's 99 Barbershop; Burbank (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Employee assistance program

Job summary

Floyd's 99 Barbershop in Burbank, CA is hiring a full-time Client Services Host. The role supports a smooth shop operation by handling client inquiries, scheduling beauty treatments, answering phones and providing cost estimates. A friendly, professional attitude helps upsell services while maintaining the retail space.

The position requires weekend/evening availability and teamwork to deliver top-tier customer experiences in a lively, supportive environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Strong collaboration and communication skills.

Responsibilities

• Answer phone calls and respond to inquiries.
• Schedule beauty treatments for clients.
• Promote services and upsell treatments when possible.
• Provide cost estimates and wait times for appointments.
• Help with general cleaning to maintain a neat shop.

Skills

Customer service

Communication

Team collaboration

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Burbank, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule beauty treatments, and respond to questions. You promote our extensive range of cosmetology services and upsell treatments when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilitiesAbility to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

At Floyd's 99 Barbershop in Burbank, we blend artistry and precision, giving our clients exceptional cuts in a relaxed, high-energy environment. We value creativity, teamwork, and making sure every day is a great one for both our clients and our team. If you're ready to work in a fun, collaborative space where your talent is celebrated and your growth is a priority, come join our beauty family!