Guest Experience Lead — Barbershop (Full-Time)

Floyd's Barbershop; Los Angeles (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits for full-time

Fun work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Los Angeles, CA is seeking a friendly Full-time Front Desk Receptionist to greet clients, answer calls, schedule appointments, and help keep the shop running smoothly. You are the first point of contact, delivering excellent customer service in a fast-paced beauty setting.

2+ years' experience and willingness to work evenings/weekends are preferred, with competitive pay and growth opportunities.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Answer phone calls and respond to questions from clients.
• Schedule appointments and provide cost estimates as requested.
• Upsell beauty treatments and help with general cleaning to support daily operations.

Skills

Customer service

Fast-paced environment

Communication skills

Teamwork

Confidentiality

Flexible schedule

Job description

Floyd's 99 Barbershop in Los Angeles, CA is seeking a friendly Full-time Front Desk Receptionist to greet clients, answer calls, schedule appointments, and help keep the shop running smoothly. You are the first point of contact, delivering excellent customer service in a fast-paced beauty setting.

2+ years' experience and willingness to work evenings/weekends are preferred, with competitive pay and growth opportunities.