Banquet Operations Manager – Guest Experience

Gatewayames; Ames (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Gateway Hotel & Conference Center in Ames, IA is seeking a Banquet Services Manager to lead conference services staff and ensure exceptional guest experiences at hotel events. Responsibilities include overseeing banquet operations, coordinating event set-up and teardown, and collaborating with sales to execute events.

The role requires a bachelor’s degree (or 3–5 years in banquet/conference management), long-standing stamina, and availability for certifications (ServSafe and i-Pact) within 3

Qualifications

• Bachelor’s degree and/or 3–5 years’ experience in banquet/conference services management.
• Must be able to stand for long periods.
• Certifications ServSafe and i-Pact within 3 months of hire.

Responsibilities

• Direct conference services staff to maintain and enhance hotel events.
• Provide first-class customer service consistently.
• Manage daily operations of the banquet area including set-up, food & beverage presentation, and staff supervision.
• Monitor sanitation of banquet areas and maintain inventory.
• Assist sales department in event execution and act as point of contact for guests during events.
• Ensure set-up/tear-down per BEO or verbal requests; review banquet checks for accurate billing.
• Complete monthly inventory of liquor, hardware, and other items; coordinate payroll and timekeeping.
• Participate in hiring, training, development, and coaching of employees; coordinate with staffing agencies as needed.
• Communicate across departments and maintain adherence to attendance requirements.
• Contribute to Gateway Hotel & Conference Center management team under Manager on Duty program.

Skills

Customer service

Banquet/conference knowledge

Staff management

Microsoft Office

Audio/Video systems knowledge

Education

Bachelor’s degree

Tools

Property management system

Microsoft Office Suite

Job description

Gateway Hotel & Conference Center in Ames, IA is seeking a Banquet Services Manager to lead conference services staff and ensure exceptional guest experiences at hotel events. Responsibilities include overseeing banquet operations, coordinating event set-up and teardown, and collaborating with sales to execute events.

The role requires a bachelor’s degree (or 3–5 years in banquet/conference management), long-standing stamina, and availability for certifications (ServSafe and i-Pact) within 3