Front of House Lead — Elevate Guest Experience

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

GATEWAY HOTEL & CONFERENCE CENTER in Ames, IA seeks a Restaurant Supervisor to oversee service during assigned shifts and deliver first-class hospitality. You will greet guests, seat efficiently, and support both servers and bartenders while maintaining brand standards and safety protocols.

The role emphasizes leadership, teamwork, and guest satisfaction, with responsibilities spanning shift paperwork, reservations, training, and problem resolution.

Qualifications

• Minimum 2–3 years of restaurant service and/or supervision experience
• Strong customer service orientation and problem-solving skills
• Professional communication with staff, guests, and management

Responsibilities

• Supervise restaurant service during assigned shift and ensure guest satisfaction
• Create a warm, welcoming atmosphere and timely seating
• Provide status updates and feedback to management to improve guest experience
• Ensure completion of all server tasks and cash handling during shift
• Lead by example in delivering the GATEway service standards and uphold health and safety
• Supervise floor to maintain food quality and presentation
• Promote teamwork across hotel departments and maintain a positive work environment
• Resolve guest complaints or escalate to managers as needed
• Complete shift paperwork and coordinate reservations/events accurately
• Assist in training new employees and handle other duties as assigned

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

Job description

GATEWAY HOTEL & CONFERENCE CENTER in Ames, IA seeks a Restaurant Supervisor to oversee service during assigned shifts and deliver first-class hospitality. You will greet guests, seat efficiently, and support both servers and bartenders while maintaining brand standards and safety protocols.

The role emphasizes leadership, teamwork, and guest satisfaction, with responsibilities spanning shift paperwork, reservations, training, and problem resolution.