Guest Experience Lead, Front Desk & Operations

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading hotel and conference center in Ames, Iowa, is looking for an Assistant Front Desk Manager to lead the Front Office team and enhance guest experiences. This role involves ensuring superior service standards, managing staff performance, and collaborating with other departments for group bookings. Ideal candidates should have a background in hotel operations, strong leadership skills, and a commitment to guest satisfaction. Join our team to contribute to a vibrant hospitality environment.

Qualifications

• Experience in a supervisory role in a hotel or hospitality setting.
• Strong communication skills with a focus on guest satisfaction.
• Ability to handle cash and financial transactions accurately.

Responsibilities

• Support daily Front Office operations and maintain service standards.
• Monitor guest feedback and handle complaints effectively.
• Assist in managing team performance and training initiatives.
• Coordinate with Sales for group bookings and special events.

Skills

Guest service excellence

Team leadership

Conflict resolution

Cash handling

Tools

Property Management System (PMS)

Job description

A leading hotel and conference center in Ames, Iowa, is looking for an Assistant Front Desk Manager to lead the Front Office team and enhance guest experiences. This role involves ensuring superior service standards, managing staff performance, and collaborating with other departments for group bookings. Ideal candidates should have a background in hotel operations, strong leadership skills, and a commitment to guest satisfaction. Join our team to contribute to a vibrant hospitality environment.